ECOM COURSE

Lesson Nine: Refunds, Chargebacks, Customer Support

10 min Beginner
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Tip: Mindset and Sticking with your Niche is key.

Lesson Nine: Refunds, Chargebacks, Customer Support

What you will build

By the end, you’ll have content + an offer + a daily outreach loop.

This is a do-the-work lesson. You will publish content and send outreach today. If you only read, you won’t get results.

3 publish-ready posts (hook + steps + CTA) 1 simple offer statement (who, what, result, price) 1 DM script for outreach 1 content calendar for the next 7 days
Step 1
Policies

Policies

10 min
1. Set Policies
On your website, clearly show: Shipping time Refund policy Contact email This reduces complaints. No surprises = fewer refunds.
1-on-1 Support
Stuck on this step?
Ask your Business Pro and get guidance.
Response time depends on your plan.
Next Step
Current Lesson
Refunds, Chargebacks, Customer Support
Next Up
Hiring
Step 2
Respond Fast

Respond Fast

10 min
2. Handle Refund Requests Fast
If someone asks for a refund: respond within 24 hours be polite refund quickly if needed Don’t argue over small money. Protect your payment account.
1-on-1 Support
Stuck on this step?
Ask your Business Pro and get guidance.
Response time depends on your plan.
Next Step
Current Lesson
Refunds, Chargebacks, Customer Support
Next Up
Hiring
Step 3
Chargebacks

Chargebacks

10 min
3. Dealing With Chargebacks
Chargebacks happen when customers complain to their bank. If this happens: reply inside Shopify / Stripe upload tracking number show proof of delivery Even if you lose one, it’s fine. Too many chargebacks = account problems. So handle customers early.
1-on-1 Support
Stuck on this step?
Ask your Business Pro and get guidance.
Response time depends on your plan.
Next Step
Current Lesson
Refunds, Chargebacks, Customer Support
Next Up
Hiring
Step 4
Customer Support System

Customer Support System

10 min
4. Support System
Use one support email. Answer messages once or twice per day. Keep replies short. Template example: Hey — thanks for reaching out. We’re checking on your order now and will update you shortly.
1-on-1 Support
Stuck on this step?
Ask your Business Pro and get guidance.
Response time depends on your plan.
Next Step
Current Lesson
Refunds, Chargebacks, Customer Support
Next Up
Hiring
Step 5
Refunds

Refunds

10 min
5. Handling Refunds
If a customer is very unhappy and insisting a refund: They will need to pay for return shipping back to China. Tell them so (and the cost), and then move on.
1-on-1 Support
Stuck on this step?
Ask your Business Pro and get guidance.
Response time depends on your plan.
Next Step
Current Lesson
Refunds, Chargebacks, Customer Support
Next Up
Hiring
Step 6
Track Data

Track Data

10 min
Track Problems, Refunds, Chargebacks
Write down and also track: refund reasons shipping delays bad products If the same issue repeats — switch suppliers.
1-on-1 Support
Stuck on this step?
Ask your Business Pro and get guidance.
Response time depends on your plan.
Next Step
Current Lesson
Refunds, Chargebacks, Customer Support
Next Up
Hiring

Next Lesson →

Post your outputs, then do outreach. That’s how you make money with AI.

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